by Laura Van Heel RN, BSN, CCDS
As I contemplate on something that we at CVRS value highly, which is quality, it’s hard not to think about trust. Trust is the foundation of our relationship with our customers because, without quality, trust cannot be established.
We understand that gaining trust takes time and effort, but it can be easily lost. Open communication and exchange of thoughts are crucial, that’s why we strive to ensure quality care for every patient interaction. At CVRS, we recognize that trust is the most valuable gift we can receive from our customers, and we are humbled by it.
We believe that trust is essential for innovation, collaboration, creativity, and productivity. Without trust, people spend their time protecting themselves and their interests, and this ultimately distracts from patient care. That’s why we consider building trust a crucial part of our mission.
Our Commitment
At CVRS, we are committed to delivering high-quality services that meet or exceed our customers’ expectations consistently. We believe that trust is the foundation of our relationship, and we want to foster it by working together and improving the exchange of ideas. By doing so, we can enhance the patient experience and exceed expectations.
Building trust takes time, intention, and care. We understand that it only takes one careless encounter to lose that trust. At CVRS, we take full responsibility for any concerns and learn from them to do better in the future. Our customers’ trust is of great value to us, and we strive to communicate and exchange information in a way that is transparent and honest.
Quality is our benchmark at CVRS, expected and the standard. We continuously review the quality of our services, provide ongoing education, and ensure best practices with our staff. Our team is highly qualified, and we work closely with our clinical partners to bring to life the best patient care model that works for them.
We encourage our clinic partners to meet with us and improve services, workflows, and standards together. We believe that by working collaboratively, we can envision a patient care model that exceeds expectations because the foundation is quality and built on trust.
At CVRS, we firmly believe that quality and trust go hand in hand, and both are essential to our service. We are grateful for the trust our customers have in us, and we vow to work tirelessly to build and maintain that trust.
Celebrating over 3 decades of dedication with our latest blog! Join us in honoring Laura Van Heel RN, BSN, CCDS as she retires this month. Her unwavering commitment to quality, trust, and empathy has shaped the landscape of cardiac devices and remote monitoring. Laura, your legacy will forever inspire us.